Hydria
Integrated management for public drinking water utilities
Hydria is the operational backbone for public drinking water utilities. It brings together customer registry, meter reading, billing, collections, receivables management, network GIS, and regulatory reporting on a single platform — so the utility can deliver safe water, charge fairly and account for itself clearly.
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The challenge a utility faces today
Stale customer registries and untraceable complaints
Properties without geolocation, meters without an owner, paper slips lost, and a customer who calls and gets no answer. Every reading error becomes a complaint, and every complaint becomes hours of manual work.
Technical and commercial losses without measurement
Leaks and illegal connections are known to exist, but nobody knows how much or where. Without network visibility it is impossible to focus active leak detection or demonstrate improvements to the regulator.
What changes with Hydria
Unified operation on a single source of truth
Customer registry, reading, billing, collections and GIS share the same database. A suspicious reading triggers a re-read before billing; a payment unlocks reconnection on the same day. Zero manual steps between modules.
Decisions backed by live KPIs
Real-time operational and commercial indicators (NRW, receivables, collections, complaint SLAs). Regulatory close happens in one click because data lives in one place.
Hydria
Core modules
- Customer registry with geolocation and meter traceability
- Mobile meter reading with historical validation and anomaly detection
- Billing with cycles, tariffs, subsidies, surcharges and interest
- Multichannel collections (counter, banks, online payments) and automatic reconciliation
- Past-due receivables, payment plans, cut-off and reconnection
- Claims and work orders with SLAs and photo evidence
- Network GIS, sectorization and NRW heatmap
- Pre-loaded regulatory reports and live operational KPIs